The OnePlus 5 is a fantastic smartphone in a lot of ways, but it does have a number of faults. These include the so-called “jelly scrolling” that appears when moving up or down a page and the more recent audio issue.
We can now add another problem to the list, and it’s a major one. It appears that when dialing 911, some OnePlus 5 units reboot instead of connecting the user with an emergency service. This is a big safety concern that was recently discovered by a Reddit user who saw a building on fire and tried — without luck — to call the fire department. Later on, he replicated the problem at home and captured it on camera. Check out the video below.
Problems with the OnePlus 5 and how to fix them
Based on multiply comments in the Reddit thread, some, but not all OnePlus 5 units are experiencing this issue. However, it’s impossible to say just how many units are actually affected.
A thread published in 2016 on the official OnePlus forums suggests this issue could affect other OnePlus phones as well. That said, the user in question was using a OnePlus 3 running a custom ROM. The device in the video above runs stock OxygenOS.
In a statement to The Next Web, OnePlus said it’s looking into the issue:
“We have contacted the customer and are currently looking into the issue. We ask anyone experiencing a similar situation to contact us at firstname.lastname@example.org.”
Hopefully, the company will be able to sort the problem out with a software update, although it’s worth pointing out that this shouldn’t have happened in the first place.
If your OnePlus 5 reboots every time you call 911, we advise you to reach out to OnePlus as soon as possible.